Practices, Business centre. Volgograd, Russia

The business-center "Practices" consulting company. The principal activities is marketing research "mystery shopping" and staff training. We rely on the latest technology of management and practical experience of our consulting partners, business trainers, leading experts in various fields of management.
The service "mystery shopper" can be used for the following purposes:
• Verification of service: as employees observe the standards of what we‘re doing during working hours, any efforts to retain customers. Get a true picture of the service! This will allow to justify the need for staff training or changing the incentive system.
• Evaluation of training effectiveness: how the employee applies the obtained information, how to use coaching, how effective was the training, whether the money spent?
• Certification of personnel: regular audits will be an effective part of the appraisal system of Your company.
• Evaluation of telephone conversations: how long the client waits for a response on the phone, he is greeted and attended to as efficiently and fully advise?